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TICK TOCKS Day Nursery - Char: 01297 561365 > Ax: 01297 631972 | Email Tick Tocks Nursery Details

Nursery Details and Procedures

SETTLING YOUR CHILD IN

Every child is different and will react differently to being left at nursery, however we feel is best done gradually so your child has the chance to familiarise themselves with the staff and building. Please discuss your child’s individual needs with a Supervisor so we can work together to find the best way to settle your child in for a happy stay at Tick Tocks. We will always contact you if your child will not settle or is unhappy to stay with us.

COMFORT ITEMS AND TOYS

Children are welcome to bring a comfort item or favourite toy with them into nursery, they will be encouraged to keep these in their bags when they have finished playing with them. Whilst every effort will be made to keep these items safe, due to the number of toys already within the nursery we cannot take responsibility for loss or damage to these items.

SLEEP

There is a sleeproom and restroom within the nursery where any children that need a sleep or quiet time can go for a rest. These rooms include cots and pushchairs for whichever your child prefers to sleep in. Each child is given their own set of sheets and blankets. The rooms are checked regularly and both have monitors which are linked to downstairs.

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NAPPIES

Please bring in a packet of nappies, wet wipes and any cream needed to be left by the changing unit. We will label these and only use them for your child, when the supply is running low we will let you know so you can replace them. If our own nappies need to be used these will be charged at 50p each.

POTTY TRAINING

If your child is ready for potty training please let us know and we will be only too happy to help and encourage your child through this stage of their development. It is advisable to bring in plenty of extra pants and clothing in case of any accidents.

CLOTHES

Even though during ‘messy’ activities aprons are provided there may be occasions where your child’s clothes may get dirty. Please bring a spare change of clothes encase of any miss-haps. All clothing and shoes should be named clearly.

During the summers months we ask that you provide sun hats and sun cream which can be applied if necessary.

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SNACK TIME

During both morning and afternoon sessions we have snack time which the children can help to prepare. We try to encourage healthy eating so provide a selection of fruit, which is then followed by a biscuit or a cake they made themselves and a choice of squash or water. Where possible we will cater for any special dietary requirements, please ensure these are noted in your child’s registration details.

LUNCH TIME

Please provide your child with a packed lunch if they are staying all day and put it into a named container, this will be kept in the fridge. We do have a microwave should you wish to have anything heated.

For babies please provide any bottles/beakers and enough milk and juice for their stay at nursery.
We will provide any plates, bowls, cups and cutlery needed.

ILLNESS

If your child becomes ill whilst they are at nursery you will be contacted and asked to collect them. If we become worried about your child's condition and are unable to get in touch with either you or your emergency contact we will seek professional advice. If your child is unwell and not able to attend nursery please inform us as soon as possible. Children with contagious/infectious diseases should be excluded from nursery as stated below. A doctors note may be required.

  • Eye infections
    • Exclusion period – Until eye is fully clear (5 days minimum)
  • Sickness
    • Exclusion period – 24 hours after last bought of sickness/diarrhoea. Extreme cases may need longer.
  • Impetigo
    • Exclusion period – Until infected area is fully cleared up.
  • Chicken Pox
    • Exclusion period – Until spots are all dried up.
  • Head lice
    • Exclusion period – Hair needs to be treated and all lice/eggs need to be removed before returning to nursery. We recommend that you comb through your child’s hair daily after treatment and treat again after 2 weeks to ensure all lice/eggs are gone.
  • For any other illnesses please ask a member of staff for advice.

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MEDICINE

Medication can only be given once a parent/carer has completed and signed a medicine form. A duplicate copy of this will be given to you when you collect your child so you are aware of the dosage they have had.

ACCIDENTS

Should any accidents occur whilst your child is at nursery the details will be noted in the accident book, you will be asked to read the report and sign to say you are aware of what happened and any injuries sustained, you will then be given a duplicate copy.

Staff should be informed of any accidents that happen outside of nursery and the details need to be recorded and signed by a parent in our other accident book.

CHILD PROTECTION

At Tick Tocks the needs of the children will always come first. Should we at any time become concerned about your child’s emotional or physical well–being, in most cases the first port of call will be the parents but if we feel it necessary then we will pass our concerns onto the relevant professional bodies.

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BEHAVIOUR MANAGEMENT

We always have a positive approach to behaviour, therefore we praise good behaviour and reject unwanted behaviour. Staff always act as good role models and under no circumstances will we use corporal punishment. We feel it is important to work closely together with parents/carers to help their child if needed.

PARTNERSHIP WITH PARENTS

We feel it is important to create a good partnership with parents/carers to enable us to provide the best care for your child. We will keep you informed about your child’s progress and time at nursery through verbal contact and regularly update you about topic's and activities going on throughout the month with newsletters. The 0 – 2 year old children each have a baby diary, this is written in each time your child is at nursery and includes sleep times, what they have eaten and when they had nappy changes. This book is then taken home and can be written in by parents recording routines or any other relevant information if you wish. If you have any questions or concerns about your child’s progress or time at nursery please do not hesitate to ask.

EQUAL OPPORTUNITIES

We ensure at Tick Tocks Day Nursery that our nursery is accessible to all the community and that no individual or group is denied access or discriminated against on the grounds of race, colour, ethnic or national origin, marital status, sexual orientation, disability, caring responsibilities, religious beliefs, age, social class, political beliefs, employment status, union membership, place of residence or whether they are HIV positive. We respect everyone using the nursery equally and believe that everyone has a valued contribution to make.

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RELIGIOUS AND CULTURAL ACTIVITIES

Throughout the year we will be talking about and celebrating many different religious and cultural activities as part of our curriculum, these may include Christmas, Easter, Divali and Chinese New Year. If you do not wish your child to take part in any of these please let us know.

POLICIES AND PROCEDURES

Our policies and procedures are designed to offer the best possible experience for the children and families at Tick Tocks, these are always available, should you wish to view them please ask.

REGISTRATION FORMS

We realise these are very in depth but it is important that we have all this information so we can provide the best possible care for your child. Please make sure you read them carefully and fill out/sign all sections. Also it is very important that you inform us as soon as possible if any of your or your child’s details change.

DROPPING OFF/COLLECTING YOUR CHILD

The door will be kept locked at all times for security reasons and must only be unlocked by a member of staff. On arrival please ring the bell and wait for a member of staff to let you in, then hang your child’s bag/coat on their named peg and remove their shoes and place them on the shoe rack underneath. Please ask a member of staff to let you out. If someone else is picking your child up we use a password system, you will be asked to fill out details for this on the registration form. We will not release your child to another adult unless they know the password and we have been informed by a parent/carer.

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PAYMENT

Payment will be in advance, invoices will be issued on the 20th of the month and need to be paid by the 1st of the following month. Payment can be made by either cash, cheque (made payable to Tick Tocks Day Nursery Ltd) or BACS. If parents persistently forget to pay fees they will jeopardise their child’s space at Tick Tocks, if you are experiencing any difficulty please speak to Lynn or Alison.

HOLIDAY

Please inform us in writing of any holidays you wish to take giving as much notice as possible. You are entitled to take 2 weeks at half price per year.

OPENING TIMES/PRICES

  • Our session times run from:
    • 8.30am – 12.30pm (Morning session)
    • 1.00pm – 5.00pm (Afternoon session)
    • 8.30am – 5.00pm (full day)
  • Staff are on the premises until 5.30pm for working parents should you need this, however there will be a late collection charge of £5 for every 15 minutes there after.
  • Baby session 0 – 2yrs £14.50 per session or £29.00 per day
  • Toddler session 2 – 3yrs £14.50 per session or £29.00 per day
  • Nursery session 3 – 6yrs £13.50 per session or £28.00 per day

If you would like your child to stay for lunch this can be done at an extra charge of £1.75 until 1pm.

Booking Your Child into Tick Tocks

To book your child into Tick Tocks we take a £25 non refundable registration fee along with the first months fees (this is non refundable if you cancel the place). If you are booking a place in advance you will be charged full price for the space should it become the last available space within your child’s age group.

Government funded vouchers

These vouchers are available from the term after your child's 3rd birthday. You are entitled to claim up to 5 vouchers per week (worth two and a half hours each) for 33 weeks of the year, this works out roughly term time only. They are worth approximately £8.20 each and will be deducted from your invoice ie; reducing the nursery session to £5.30. You will automatically receive a form from us to fill in once your child is eligible.

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